Effective Date: [8/13/2024]

Carheart Auto Tech & Collision ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or engage with us in other ways.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services to you:

A. Personal Information

• Contact Information: Name, email address, phone number, mailing address.

• Payment Information: Credit/debit card information and billing details (processed securely via third-party payment processors).

• Service Records: Details about the services you have requested or received from us, including vehicle repair and maintenance records.

• Customer Support Information: Any communication with our customer service team, including inquiries or complaints.

B. Non-Personal Information

• Technical Data: IP address, browser type, device type, operating system, and information about how you interact with our website.

• Cookies and Tracking Technologies: We may use cookies, web beacons, or other tracking technologies to improve your experience and understand how you use our website. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process transactions, schedule appointments, perform vehicle repairs, and provide customer support.

• To Improve Our Website and Services: To analyze website usage, enhance user experience, and develop new services.

• To Communicate with You: To send you service updates, reminders, promotional offers (if applicable), and respond to inquiries.

• For Legal and Compliance Purposes: To comply with applicable laws and regulations, resolve disputes, and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, marketing platforms, etc.) who assist us in operating our business and providing services to you.

• Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to comply with a subpoena, court order, or similar legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we update or correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal or contractual reasons).

• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Carheart Auto Tech & Collision
[5405 SE Alexander St, Unit D, Hillsboro, OR 97123]
[971-417-9585]
[carheartcollision@gmail.com]

10. Consent

By using our services or visiting our website, you consent to the collection and use of your personal information as described in this Privacy Policy.